Dear Valued customer，
Thank you for your purchase. Your satisfaction is always what we strive for.
If you are not satisfied with the item you received, just contact us via email within 15 days after received the package. Here are the details of our Return and Exchange policy. Much appreciate for your carefully attention.
- Preconditions for Returns & Exchanges
Your items are unworn, undamaged, in re-sellable condition.
Your return & exchange request can be submitted for the issues on quality, size and color only within 15 days of receiving your original order.
You will be responsible for the shipping costs returning your item. We advise to use a trackable shipping service and to purchase shipping insurance if the item is worth over $75.
- Return & Exchange Policy
If a product is DOA (damaged on arrival) or shipped incorrectly, please kindly contact our CS Support firstly before you sent it back. Cause it must be returned to the exact outbound warehouse for refund or exchange.
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.
Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.
Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.
- Refunds
Refunds will be processed within 7– 12 business days after the items arrived the warehouse and test OK. (Note: Refunds will not include the shipping costs once it was shipped.)
If it has been longer than two weeks, please Contact Us.
The refund will be made via the same payment method used to make the purchase.
4.Precautions for return and exchange (Very important)
Any orders that have already been packed or shipped cannot be cancelled.
Any items in the Clearance Sale cannot be changed or returned.
Any items damaged after use cannot be changed or returned.
The customer will be responsible for the bellowing conditions,
- Loss and transport damage of the items.
- High tariff unable to clear customs.
- Address error unable to receive.
- Any other Uncontrollable situation unable to receive.
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse, and which is not correct.
Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.
WARMLY RETURNING NOTE: Kindly please contact us advanced but not return directly to sender address on your parcel that mentioned of carrier’s transit warehouse and invalid reimbursing.
Also, any after-sales matters we advised consultant in 5 calendar days solved. (varied from practical amount feed)
About Cancellation
- For money refund, a 5% cancellation fee will be deducted from orders cancelled after purchase but before shipment. The refund will be credited back to your original payment account within a week. If you have any case, please contact [email protected]
- Order cannot cancel after shipment.
Shipping & Delivery
Shipping & Delivery depends on the method you choose：
- Free Shipping for order over $28.99
- Standard shipping: USD 3.99 (15~25 days)
- Express shipping: USD 15.99 (7~15 days)
Since it is now in the peak sales season, we will receive a large number of customer orders every day, so after you complete the order, we need one to two working days to prepare your order. After the order is ready, we will send out your order as soon as possible.
Delivery Time
Our delivery time is usually 7~25 working days. Please understand that there may be delays in special circumstances.
If you do not receive the information that the order has been sent within two days after placing the order, you can contact our customer service email service@belindahl.com, and we will deal with the problem for you as soon as possible.
Please keep in mind that the estimated shipping time frames are impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions.
All MyNameNecklace products are personalized. Some items have longer production days than others. These details can be found on the product pages and throughout the checkout process.
Express shipments require a customer signature upon delivery.
Even if you live outside of the country, don’t fret! We also provide free international shipping to many countries.
Each customer is responsible for any customs charges that may be applied to international shipments. MyNameNecklace has no control over these charges and is not responsible for any actions taken by customs or delivery services.
ADDRESS INFORMATION
Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.
SHIPPING NOTIFICATION
When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.
ESTIMATED SHIPPING
The estimated Shipping date is based on the selected shipping method.Shipping dates are based on business days and they do not include weekends and holidays.
Please note that special orders may have a longer processing and manufacturing time frame.
OUR GUARANTEE
- 100% Money Back Guarantee.
- Fast Shipping.
- Guaranteed safe and secure checkout via:| VISA | MASTERCARD
- We take pride in our products as we believe they are amazing. However, we understand that buying things online can be daunting, especially for the first time, so we offer a 100% satisfaction guarantee.
- If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Customers may begin the return process by contacting us at service@belindahl.com, stating reason for return.
RETURNS/EXCHANGES
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $3.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at service@belindahl.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
REFUNDS
Refunds will be processed within approximately 3 to 7 business days after we receive your return.
Original shipping charges are non-refundable.
Import duties/taxes and customs fees are non-refundable.
All refunds are subject to a $3.99 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.